Refund Policy

We do not offer refunds once a billing cycle has started. When you subscribe to a paid plan, you are charged immediately for the current billing period. Cancellation takes effect at the end of the current billing period — you retain access to your plan until then.

Credit topups are non-refundable once purchased. Credits are added to your account immediately and can be used at any time while your subscription is active.

If you were charged due to an accidental renewal and have not used any credits in the new billing cycle, contact us within 24 hours at support@digout.ai and we will review your case. Refunds for accidental renewals are at our discretion.

If you believe you were charged incorrectly or charged twice, contact us immediately at support@digout.ai. We will investigate and resolve all genuine billing errors within 5 business days.

The 150 free trial credits are provided at no charge and are not eligible for any cash refund.

For any refund requests or billing questions:

Email: support@digout.ai

We respond within 2 business days.